Refund policy

Return and Refund Policy

Objective: To explain the conditions under which customers can return products and request refunds, focusing on transparency and legality.

Explanatory Text:
Our goal is to ensure that you have a positive shopping experience. If for any reason you are dissatisfied with the product received, we accept returns within a specified period after receipt.

Conditions for Return:

    Return Period: Customers have 14 calendar days after receiving the product to request a return.
    Product Condition: The product must be in its original condition, free from signs of use, with intact tags, and in the original packaging.
    Return Process: To initiate the return process, contact our customer service team to obtain the return address and detailed instructions.

Refunds:

    Refunds will be processed to the same payment method used for the purchase, after receipt and verification of the returned item.
    If the return is due to our error (damaged, defective, or incorrect product), the refund shipping cost will be covered by the store.